The retirement of Ms. Jessica Phuang, Ethnic Responsiveness Manager at New Zealand Police, drew a turnout of around 400 people at the Mt Eden War Memorial Hall on Dominion Road, Auckland, on Tuesday, 9 September. The event was both a formal farewell and a cultural celebration, honouring Phuang’s 22 years of dedicated service to policing and community engagement.
The large attendance reflected the deep respect Phuang has earned over the years. Attendees included a broad cross-section of Auckland’s ethnic communities alongside a strong representation from New Zealand Police. Together, they paid tribute to a woman who has been described as one of the most influential community-focused Police officers in the country.
Phuang’s role as Ethnic Responsiveness Manager positioned her at the frontline of community engagement in one of the world’s most diverse cities. Over the course of her career, she became a trusted link between law enforcement and ethnic communities, ensuring that people of all backgrounds felt seen, heard, and respected. Her efforts helped to build bridges of understanding and create stronger partnerships during both celebrations and times of difficulty.
The event featured speeches from Police colleagues, community leaders, and long-time collaborators. Speakers praised Phuang’s ability to connect with people, her approachable leadership style, and her unwavering commitment to inclusion. Many described her as a “people’s officer” who was always willing to go beyond the requirements of her role to ensure the safety and wellbeing of others. Several remarked that her retirement marked the end of an era for New Zealand Police; while also recognising the strong foundation she has laid for future ethnic responsiveness initiatives.
Adding to the celebratory tone was a cultural showcase led by more than 30 community members and her NZ Police colleagues from different ethnic backgrounds. They paraded to the stage in a vibrant display of cultural dress, highlighting Auckland’s diversity—an enduring theme of Phuang’s career. The fashion parade soon turned into a lively dance, with participants and guests filling the hall with music and joy. Phuang herself joined the dancing, underscoring the inclusive spirit that has defined her approach to community policing. One of the evening’s highlights was the captivating performance by a renowned group of Burundian drummers from the East African nation of Burundi, who played in honor of their affection and admiration for Jessica Phuang.
In her remarks, Phuang spoke with humility and gratitude, thanking both her Police colleagues and community partners for their support across more than two decades of service. She reflected on the importance of relationships built on respect and understanding and urged those present to continue working together to ensure every community in New Zealand feels valued and included.
Phuang’s service has previously been recognised at the national level. In 2008, she was awarded the Queen’s Service Medal for her contribution to communities and policing.
As the evening ended, the gathering stood as a reminder of the strength that comes when communities and Police work in partnership.
While her retirement marks the conclusion of a significant chapter, Jessica Phuang leaves behind a legacy of compassion, commitment, and connection that will continue to shape New Zealand policing and strengthen community ties well into the future.
-TIN Bureau